Scope of Services

Our services for Student Visa include:

Consulting with the client

• Consulting with the client to explain his/her eligibility, the visa application process, documents required, and estimated cost associated with the visa application.

Reviewing documents

• Reviewing the letters to be included in the application and recommending improvements as required.

Reviewing personal particulars form

• Assisting the client (applicant) in understanding the questions in the forms (e.g. Form 80/Form 1221) and reviewing the details with the information provided.

Lodging a visa Application

• Preparing an accurate visa application, representing the visa application, maintaining communication with the Department of Home Affairs for the visa application, and keeping the client informed with the progress of the visa application.

Bridging visa B application

• Assisting in applying for a bridging visa ‘B’ application (only once).

Additional consultations

• Providing the client with a reasonable number of consultations, if the agent believes there is a genuine need for consultation with the client for the case to move forward.

Responding to client queries

• Assisting the client with any queries (email, phone etc.) once registered, within a reasonable amount of time.
• The agent may appoint one of our team members as the Case Manager—who would be the first point of contact with the client to ensure a seamless Client experience.

Our preferred mode of communication

• Email: For sending and receiving any critical information, any documents, or any emails from concerned authorities.
• Calls: To discuss Parent Visa pathway strategy or complex issues. Scheduled ahead for non-urgent discussions.
• WhatsApp: For non-urgent queries and scheduling calls with the Registered Migration Agent or Case Manager.

The following services are not included in our scope (Exemptions)

• Booking medical examinations: The client must book their own medical examination after receiving a HAP ID.
• Preparing documents: The agent assists in reviewing documents but will not prepare or reproduce them.
• Responding to Section 57 Natural Justice: Additional charges apply if responding to DHA’s Natural Justice inquiries.
• Failure to satisfy health and character test: Additional charges apply for assistance with such cases.
• Refusals/ Appeals: Appeals for visa refusals are not covered and require additional charges.
• Additional Bridging Visa B Application: AUD 110 per additional application.
• Police Checks: Clients must process their own AFP check and Police clearance certificates.
• Adding additional applicants: Additional charges apply for adding applicants after visa lodgement or grant.
• Filling personal particulars form: The agent provides assistance but does not fill out forms such as Form 80 or Form 1221.
• Updating details after the visa grant: Clients must update their details with DHA; assistance is available for an additional fee.

Client deliverables

• Provide requested documents/information to the agent in a timely manner and ensure all provided information is true and correct.
• Inform the agent of any past visa refusals, cancellations, criminal records, or adverse health records that may impact the application.

Glossary of terms

• Form 956: Notifies DHA that a migration agent is acting on the client’s behalf.
• Client Service Agreement: An agreement between the Company and the client detailing terms of service and payments.

Our services for Subclass 189/190/491 Visas include:

Consulting with the client

• Consulting with the client to explain his/her eligibility, the visa application process, documents required, and estimated cost associated with the visa application.

Registering with us

• Assisting the client with registration procedures such as signing the client service agreements and clearing any doubts regarding the services and associated fees.

Reviewing documents

• Reviewing the letters to be included in the application and recommending improvements as required.

Reviewing personal particulars form

• Assisting the client (applicant) in understanding the questions in the forms (e.g. Form 80/Form 1221) and reviewing the details with the information provided.

Lodging a visa Application

• Preparing an accurate visa application, representing the visa application, maintaining communication with the Department of Home Affairs for the visa application, and keeping the client informed with the progress of the visa application.

Bridging visa B application

• Assisting in applying for a bridging visa ‘B’ application (only once).

Additional consultations

• Providing the client with a reasonable number of consultations, if the agent believes there is a genuine need for consultation with the client for the case to move forward.

Responding to client queries

• Assisting the client with any queries (email, phone etc.) once registered, within a reasonable amount of time.
• The agent may appoint one of our team members as the Case Manager—who would be the first point of contact with the client to ensure a seamless Client experience.

Our preferred mode of communication

• Email: For sending and receiving any critical information, any documents, or any emails from concerned authorities.
• Calls: To discuss Parent Visa pathway strategy or complex issues. Scheduled ahead for non-urgent discussions.
• WhatsApp: For non-urgent queries and scheduling calls with the Registered Migration Agent or Case Manager.

The following services are not included in our scope (Exemptions)

• Booking medical examinations: The client must book their own medical examination after receiving a HAP ID.
• Preparing documents: The agent assists in reviewing documents but will not prepare or reproduce them.
• Responding to Section 57 Natural Justice: Additional charges apply if responding to DHA’s Natural Justice inquiries.
• Failure to satisfy health and character test: Additional charges apply for assistance with such cases.
• Refusals/ Appeals: Appeals for visa refusals are not covered and require additional charges.
• Additional Bridging Visa B Application: AUD 110 per additional application.
• Police Checks: Clients must process their own AFP check and Police clearance certificates.
• Adding additional applicants: Additional charges apply for adding applicants after visa lodgement or grant.
• Filling personal particulars form: The agent provides assistance but does not fill out forms such as Form 80 or Form 1221.
• Updating details after the visa grant: Clients must update their details with DHA; assistance is available for an additional fee.

Client deliverables

• Provide requested documents/information to the agent in a timely manner and ensure all provided information is true and correct.
• Inform the agent of any past visa refusals, cancellations, criminal records, or adverse health records that may impact the application.

Glossary of terms

• Form 956: Notifies DHA that a migration agent is acting on the client’s behalf.
• Client Service Agreement: An agreement between the Company and the client detailing terms of service and payments.

Our services for Employer Sponsered Visa include:

Consulting with the client

• Consulting with the client to explain his/her eligibility, the visa application process, documents required, and estimated cost associated with the visa application.

Registering with us

• Assisting the client with registration procedures such as signing the client service agreements and clearing any doubts regarding the services and associated fees.

Reviewing documents

• Reviewing the letters to be included in the application and recommending improvements as required.

Reviewing personal particulars form

• Assisting the client (applicant) in understanding the questions in the forms (e.g. Form 80/Form 1221) and reviewing the details with the information provided.

Lodging a visa Application

• Preparing an accurate visa application, representing the visa application, maintaining communication with the Department of Home Affairs for the visa application, and keeping the client informed with the progress of the visa application.

Bridging visa B application

• Assisting in applying for a bridging visa ‘B’ application (only once).

Additional consultations

• Providing the client with a reasonable number of consultations, if the agent believes there is a genuine need for consultation with the client for the case to move forward.

Responding to client queries

• Assisting the client with any queries (email, phone etc.) once registered, within a reasonable amount of time.
• The agent may appoint one of our team members as the Case Manager—who would be the first point of contact with the client to ensure a seamless Client experience.

Our preferred mode of communication

• Email: For sending and receiving any critical information, any documents, or any emails from concerned authorities.
• Calls: To discuss Parent Visa pathway strategy or complex issues. Scheduled ahead for non-urgent discussions.
• WhatsApp: For non-urgent queries and scheduling calls with the Registered Migration Agent or Case Manager.

The following services are not included in our scope (Exemptions)

• Booking medical examinations: The client must book their own medical examination after receiving a HAP ID.
• Preparing documents: The agent assists in reviewing documents but will not prepare or reproduce them.
• Responding to Section 57 Natural Justice: Additional charges apply if responding to DHA’s Natural Justice inquiries.
• Failure to satisfy health and character test: Additional charges apply for assistance with such cases.
• Refusals/ Appeals: Appeals for visa refusals are not covered and require additional charges.
• Additional Bridging Visa B Application: AUD 110 per additional application.
• Police Checks: Clients must process their own AFP check and Police clearance certificates.
• Adding additional applicants: Additional charges apply for adding applicants after visa lodgement or grant.
• Filling personal particulars form: The agent provides assistance but does not fill out forms such as Form 80 or Form 1221.
• Updating details after the visa grant: Clients must update their details with DHA; assistance is available for an additional fee.

Client deliverables

• Provide requested documents/information to the agent in a timely manner and ensure all provided information is true and correct.
• Inform the agent of any past visa refusals, cancellations, criminal records, or adverse health records that may impact the application.

Glossary of terms

• Form 956: Notifies DHA that a migration agent is acting on the client’s behalf.
• Client Service Agreement: An agreement between the Company and the client detailing terms of service and payments.

‍

Our services for Skills Assessment include:

Consulting with the client

• Explain the client’s assessment eligibility.
• Relevant assessing occupations and assessment pathways according to each eligible occupation.
• The assessment application process for each occupation.
• Documents required according to the assessment authority guidelines.
• Estimated cost associated with the assessment application for each assessment service.

Reviewing documents

Reviewing identification, education, and employment documents (e.g., employment reference letter, commitment statement, etc.), to be included in the application and recommending improvements as required.

Lodging an assessment application

Preparing an accurate assessment application, confirming the application details with the client, representing the application, maintaining communication with the Assessment authority, and keeping the client informed about the application’s progress.

Additional consultations

Providing the client with a reasonable number of consultations, if the Case Manager believes there is a genuine need for consultation with the client for the case to move forward.

Responding to client queries

Assisting the client with any queries (email, phone, etc.) once registered, within a reasonable amount of time.

To achieve the best client experience, the Case Manager may redirect the queries that do not constitute “Skills Assessment” to one of our team members for a seamless Client experience.

Our preferred mode of communication

To ensure the best client experience and efficient functionality, we use a combination of emails, phone calls, and WhatsApp messages to communicate with the client during the entire journey of Skills Assessment. Since this process requires frequent communication, we have defined our preferred mode of communication as follows:

• Email: For sending and receiving critical information, documents, or emails from concerned authorities.
• Calls: To discuss complex issues that do not have a straightforward “YES” or “NO” answer. These calls should be scheduled ahead via message or email for non-urgent discussions.
• For urgent matters, please contact the Operations Manager at 0431857017.
• WhatsApp: For non-urgent queries, queries with a straight “YES” or “NO” answer, and to schedule calls with the Case Manager.

The following services are not included in our scope (Exemptions)

Preparing documents

At various application stages, the client may be required to submit documents per authority guidelines, such as an organisational chart, employment reference letter, articles or publications, portfolio, etc. The Case Manager will assist in reviewing the documents prepared by the client or a related party but will not prepare or reproduce such documents for the client.

Refusals

If the client receives an unsuccessful or unsuitable outcome and was previously informed of the nature of the outcome, or if the outcome was based on a client interview or other reasons for which the client is responsible, an additional charge may apply. This charge will depend on the work required and must be agreed upon before proceeding with the review application.

Multiple assessment Applications

For multiple assessments, the client must pay additional application fees and our professional fee, which must be discussed and agreed upon with the Case Manager before proceeding.

Partner Assessment

If the client wishes to assess their partner, additional application fees and professional fees will apply. These must be discussed and agreed upon with the Case Manager before proceeding.

Client deliverables

• Provide requested documents/information to the Case Manager in a timely manner and ensure all information and documents provided are true and correct.
• Inform the Case Manager of any past assessments or other adverse information that may impact the current assessment application.

Glossary of terms

• Form 956: Notifies DHA that a migration agent is acting on the client’s behalf.
• Client Service Agreement: An agreement between the Company and the client detailing terms of service and payments.

Our services for Subclass 485 Visa include:

Consulting with the client

• Consulting with the client to explain his/her eligibility, the visa application process, documents required, and estimated cost associated with the visa application.

Registering with us

• Assisting the client with registration procedures such as signing the client service agreements and clearing any doubts regarding the services and associated fees.

Reviewing documents

• Reviewing the letters to be included in the application and recommending improvements as required.

Reviewing personal particulars form

• Assisting the client (applicant) in understanding the questions in the forms (e.g. Form 80/Form 1221) and reviewing the details with the information provided.

Lodging a visa Application

• Preparing an accurate visa application, representing the visa application, maintaining communication with the Department of Home Affairs for the visa application, and keeping the client informed with the progress of the visa application.

Bridging visa B application

• Assisting in applying for a bridging visa ‘B’ application (only once).

Additional consultations

• Providing the client with a reasonable number of consultations, if the agent believes there is a genuine need for consultation with the client for the case to move forward.

Responding to client queries

• Assisting the client with any queries (email, phone etc.) once registered, within a reasonable amount of time.
• The agent may appoint one of our team members as the Case Manager—who would be the first point of contact with the client to ensure a seamless Client experience.

Our preferred mode of communication

• Email: For sending and receiving any critical information, any documents, or any emails from concerned authorities.
• Calls: To discuss Parent Visa pathway strategy or complex issues. Scheduled ahead for non-urgent discussions.
• WhatsApp: For non-urgent queries and scheduling calls with the Registered Migration Agent or Case Manager.

The following services are not included in our scope (Exemptions)

• Booking medical examinations: The client must book their own medical examination after receiving a HAP ID.
• Preparing documents: The agent assists in reviewing documents but will not prepare or reproduce them.
• Responding to Section 57 Natural Justice: Additional charges apply if responding to DHA’s Natural Justice inquiries.
• Failure to satisfy health and character test: Additional charges apply for assistance with such cases.
• Refusals/ Appeals: Appeals for visa refusals are not covered and require additional charges.
• Additional Bridging Visa B Application: AUD 110 per additional application.
• Police Checks: Clients must process their own AFP check and Police clearance certificates.
• Adding additional applicants: Additional charges apply for adding applicants after visa lodgement or grant.
• Filling personal particulars form: The agent provides assistance but does not fill out forms such as Form 80 or Form 1221.
• Updating details after the visa grant: Clients must update their details with DHA; assistance is available for an additional fee.

Client deliverables

• Provide requested documents/information to the agent in a timely manner and ensure all provided information is true and correct.
• Inform the agent of any past visa refusals, cancellations, criminal records, or adverse health records that may impact the application.

Glossary of terms

• Form 956: Notifies DHA that a migration agent is acting on the client’s behalf.
• Client Service Agreement: An agreement between the Company and the client detailing terms of service and payments.

Our services for Visitor Visa include:

Consulting with the client

• Consulting with the client to explain his/her eligibility, the visa application process, documents required, and estimated cost associated with the visa application.

Registering with us

• Assisting the client with registration procedures such as signing the client service agreements and clearing any doubts regarding the services and associated fees.

Reviewing documents

• Reviewing the letters to be included in the application and recommending improvements as required.

Reviewing personal particulars form

• Assisting the client (applicant) in understanding the questions in the forms (e.g. Form 80/Form 1221) and reviewing the details with the information provided.

Lodging a visa Application

• Preparing an accurate visa application, representing the visa application, maintaining communication with the Department of Home Affairs for the visa application, and keeping the client informed with the progress of the visa application.

Bridging visa B application

• Assisting in applying for a bridging visa ‘B’ application (only once).

Additional consultations

• Providing the client with a reasonable number of consultations, if the agent believes there is a genuine need for consultation with the client for the case to move forward.

Responding to client queries

• Assisting the client with any queries (email, phone etc.) once registered, within a reasonable amount of time.
• The agent may appoint one of our team members as the Case Manager—who would be the first point of contact with the client to ensure a seamless Client experience.

Our preferred mode of communication

• Email: For sending and receiving any critical information, any documents, or any emails from concerned authorities.
• Calls: To discuss Parent Visa pathway strategy or complex issues. Scheduled ahead for non-urgent discussions.
• WhatsApp: For non-urgent queries and scheduling calls with the Registered Migration Agent or Case Manager.

The following services are not included in our scope (Exemptions)

• Booking medical examinations: The client must book their own medical examination after receiving a HAP ID.
• Preparing documents: The agent assists in reviewing documents but will not prepare or reproduce them.
• Responding to Section 57 Natural Justice: Additional charges apply if responding to DHA’s Natural Justice inquiries.
• Failure to satisfy health and character test: Additional charges apply for assistance with such cases.
• Refusals/ Appeals: Appeals for visa refusals are not covered and require additional charges.
• Additional Bridging Visa B Application: AUD 110 per additional application.
• Police Checks: Clients must process their own AFP check and Police clearance certificates.
• Adding additional applicants: Additional charges apply for adding applicants after visa lodgement or grant.
• Filling personal particulars form: The agent provides assistance but does not fill out forms such as Form 80 or Form 1221.
• Updating details after the visa grant: Clients must update their details with DHA; assistance is available for an additional fee.

Client deliverables

• Provide requested documents/information to the agent in a timely manner and ensure all provided information is true and correct.
• Inform the agent of any past visa refusals, cancellations, criminal records, or adverse health records that may impact the application.

Glossary of terms

• Form 956: Notifies DHA that a migration agent is acting on the client’s behalf.
• Client Service Agreement: An agreement between the Company and the client detailing terms of service and payments.

Our services for Partner Visa – Subclass 820,801/309,100 Visas include:

NOTE – SUBCLASS 820,801 IS FOR ONSHORE APPLICANTS

SUBCLASS 309,100 IS FOR OFFSHORE APPLICANTS

Consulting with the client

• Consulting with the client to explain his/her eligibility, the visa application process, documents required, and estimated cost associated with the visa application.

Registering with us

• Assisting the client with registration procedures such as signing the client service agreements and clearing any doubts regarding the services and associated fees.

Reviewing documents

• Reviewing the letters to be included in the application and recommending improvements as required.

Reviewing personal particulars form

• Assisting the client (applicant) in understanding the questions in the forms (e.g. Form 80/Form 1221) and reviewing the details with the information provided.

Lodging a visa Application

• Preparing an accurate visa application, representing the visa application, maintaining communication with the Department of Home Affairs for the visa application, and keeping the client informed with the progress of the visa application.

Bridging visa B application

• Assisting in applying for a bridging visa ‘B’ application (only once).

Additional consultations

• Providing the client with a reasonable number of consultations, if the agent believes there is a genuine need for consultation with the client for the case to move forward.

Responding to client queries

• Assisting the client with any queries (email, phone, etc.) once registered, within a reasonable amount of time.
• To achieve the best client experience, the agent may redirect queries that do not constitute “Migration Advice” to one of our team members.
• The agent may appoint one of our team members as the Case Manager to serve as the first point of contact with the client.
• The agent may use a combination of emails, calls, and WhatsApp messages depending on the nature of the communication.
• The agent and the case manager may request the client to schedule an appointment 48 hours in advance or request our team to arrange a callback for non-urgent queries.

Our preferred mode of communication

• Email: For sending and receiving any critical information, documents, or emails from concerned authorities.
• Calls: To discuss Partner Visa pathway strategy or complex issues. Non-urgent calls should be scheduled in advance. For urgent matters, please contact the Operations Manager.
• WhatsApp: For non-urgent queries and scheduling calls with the Registered Migration Agent or Case Manager.

The following services are not included in our scope (Exemptions)

• Booking medical examinations: Clients must book their medical examination after receiving a HAP ID.
• Preparing documents: Clients must prepare documents such as relationship statements. The agent will review but not create them.
• Responding to Section 57 Natural Justice: Additional charges apply for responding to DHA’s Natural Justice inquiries.
• Failure to satisfy health and character tests: Additional charges apply for such cases.
• Refusals/Appeals: Appeals for visa refusals are not covered and require additional charges.
• Additional Bridging Visa B Application: AUD 110 per additional application.
• Police Checks: Clients must process their own AFP check and police clearance certificates.
• Adding additional applicants: Additional charges apply for adding applicants after visa lodgement or grant.
• Filling personal particulars form: The agent provides assistance but does not fill out forms such as Form 80 or Form 1221.
• Updating details after visa grant: Clients must update their details with DHA; assistance is available for an additional fee.

Client deliverables

• Provide requested documents/information to the agent in a timely manner and ensure all provided information is true and correct.
• Inform the agent of any past visa refusals, cancellations, criminal records, or adverse health records that may impact the application.

Glossary of terms

• Form 956: Notifies DHA that a migration agent is acting on the client’s behalf.
• Client Service Agreement: An agreement between the Company and the client detailing terms of service and payments.

Our services for Parent Visa include:

Consulting with the client

• Consulting with the client to explain his/her eligibility, the visa application process, documents required, and estimated cost associated with the visa application.

Registering with us

• Assisting the client with registration procedures such as signing the client service agreements and clearing any doubts regarding the services and associated fees.

Reviewing documents

• Reviewing the letters to be included in the application and recommending improvements as required.

Reviewing personal particulars form

• Assisting the client (applicant) in understanding the questions in the forms (e.g. Form 80/Form 1221) and reviewing the details with the information provided.

Lodging a visa Application

• Preparing an accurate visa application, representing the visa application, maintaining communication with the Department of Home Affairs for the visa application, and keeping the client informed with the progress of the visa application.

Bridging visa B application

• Assisting in applying for a bridging visa ‘B’ application (only once).

Additional consultations

• Providing the client with a reasonable number of consultations, if the agent believes there is a genuine need for consultation with the client for the case to move forward.

Responding to client queries

• Assisting the client with any queries (email, phone etc.) once registered, within a reasonable amount of time.
• The agent may appoint one of our team members as the Case Manager—who would be the first point of contact with the client to ensure a seamless Client experience.

Our preferred mode of communication

• Email: For sending and receiving any critical information, any documents, or any emails from concerned authorities.
• Calls: To discuss Parent Visa pathway strategy or complex issues. Scheduled ahead for non-urgent discussions.
• WhatsApp: For non-urgent queries and scheduling calls with the Registered Migration Agent or Case Manager.

The following services are not included in our scope (Exemptions)

• Booking medical examinations: The client must book their own medical examination after receiving a HAP ID.
• Preparing documents: The agent assists in reviewing documents but will not prepare or reproduce them.
• Responding to Section 57 Natural Justice: Additional charges apply if responding to DHA’s Natural Justice inquiries.
• Failure to satisfy health and character test: Additional charges apply for assistance with such cases.
• Refusals/ Appeals: Appeals for visa refusals are not covered and require additional charges.
• Additional Bridging Visa B Application: AUD 110 per additional application.
• Police Checks: Clients must process their own AFP check and Police clearance certificates.
• Adding additional applicants: Additional charges apply for adding applicants after visa lodgement or grant.
• Filling personal particulars form: The agent provides assistance but does not fill out forms such as Form 80 or Form 1221.
• Updating details after the visa grant: Clients must update their details with DHA; assistance is available for an additional fee.

Client deliverables

• Provide requested documents/information to the agent in a timely manner and ensure all provided information is true and correct.
• Inform the agent of any past visa refusals, cancellations, criminal records, or adverse health records that may impact the application.

Glossary of terms

• Form 956: Notifies DHA that a migration agent is acting on the client’s behalf.
• Client Service Agreement: An agreement between the Company and the client detailing terms of service and payments.

Administrative Review Tribunal (ART) Appeals include:

Consulting with the client

• Consulting with the client to explain their merits review eligibility, ART application process, relevant timeframes (statutory deadlines for lodging an appeal), prospects of the case, documents required, and the estimated cost associated with the ART appeal.

Registering with us

• Assisting the client with registration procedures such as signing the Client Service Agreement and clearing any doubts regarding the services, scope, and associated professional fees.

Reviewing the decision record

• Reviewing the decision record issued by the Department of Home Affairs (DoHA), identifying the grounds of refusal or cancellation, and advising the client on the merits of proceeding with an ART appeal.

Reviewing documents

• Reviewing identification, supporting, and evidentiary documents to be included in the appeal submission and recommending improvements as required.

Lodging the ART application

• Preparing and lodging an accurate ART application within the prescribed statutory timeframe, paying the ART application fee (as instructed and funded by the client), and providing the client with the lodgement confirmation and ART reference number.

Preparing written submissions

• Preparing legal submissions addressing the grounds of the original decision, relevant legislation, policy, and case law to support the client’s case before the Tribunal.

Liaising with the Tribunal

• Maintaining communication with the ART Registry, responding to directions and requests from the Tribunal, and keeping the client informed about the progress of the appeal.

Hearing representation

• Representing the client at the ART hearing (where applicable), preparing the client for the hearing, and assisting with witness preparation where required.

Post-hearing follow up

• Reviewing the Tribunal’s decision with the client and advising on the next steps, including compliance with any remittal directions issued by the Tribunal back to DoHA.

Additional consultations

• Providing the client with a reasonable number of consultations, if the Case Manager or Registered Migration Agent believes there is a genuine need for consultation with the client for the case to move forward.

Responding to client queries

• Assisting the client with any queries (email, phone, etc.) once registered, within a reasonable amount of time.
• The agent may appoint one of our team members as the Case Manager—who would be the first point of contact with the client to ensure a seamless client experience.
  
  

Our preferred mode of communication

• Email: For sending and receiving any critical information, documents, Tribunal correspondence, or emails from concerned authorities.
• Calls: To discuss appeal strategy, hearing preparation, or complex issues. Scheduled ahead for non-urgent discussions. For urgent matters, please contact the Operations Manager at 0431857017.
• WhatsApp: For non-urgent queries, queries with a straight “YES” or “NO” answer, and scheduling calls with the Registered Migration Agent or Case Manager.

The following services are not included in our scope (Exemptions)

• ART application fee: The Tribunal application fee is payable by the client and is not included in our professional fees.
• Preparing documents: The Case Manager will assist in reviewing documents prepared by the client or a related party but will not prepare or reproduce such documents (e.g., statutory declarations, employment reference letters, expert reports, country information reports) on the client’s behalf.
• Obtaining expert or country evidence: Any costs associated with obtaining expert opinions, medical reports, psychological assessments, or independent country information reports are to be borne by the client.
• Translation and interpretation services: Costs of NAATI translations of non-English documents and interpreter services at the hearing (if not provided free by the Tribunal) are to be borne by the client.
• Federal Court appeals: Judicial review applications to the Federal Circuit and Family Court or Federal Court of Australia are not included and require a separate engagement.
• Ministerial Intervention requests: Requests under section 351 or 417 (or equivalent) are not included and require a separate engagement and fee.
• Subsequent bridging visa applications: Any bridging visa applications required during the course of the ART appeal are not included and will be charged separately.
• Police checks and medicals: Clients must arrange and pay for their own AFP checks, overseas police clearances, and medical examinations if required.
• Adding additional parties: Additional charges apply for adding review applicants or joined parties after the ART application has been lodged.
• Withdrawal and re-lodgement: If the client chooses to withdraw and re-lodge, additional professional fees will apply.
  
  

Client deliverables

• Provide requested documents/information to the Case Manager in a timely manner and ensure all information and documents provided are true and correct.
• Inform the Case Manager of any past visa refusals, cancellations, ART or court proceedings, criminal records, or adverse health records that may impact the appeal.
• Attend all scheduled consultations, directions hearings, and the substantive hearing as required by the Tribunal.
• Pay the ART application fee and any disbursements in a timely manner to enable lodgement within statutory timeframes.
  
  

Glossary of terms

• ART: Administrative Review Tribunal — the body that conducts independent merits review of certain decisions made by the Department of Home Affairs.
• Form 956: Notifies DoHA and the ART that a migration agent is acting on the client’s behalf.
• Merits Review: A fresh consideration of the facts, law, and policy relevant to the decision under review.
• Statutory Timeframe: The legally prescribed period within which an ART application must be lodged; missing this deadline generally results in loss of review rights.
• Remittal: A Tribunal direction sending the matter back to DoHA for reconsideration in accordance with specified directions.
• Client Service Agreement: An agreement between the Company and the client detailing terms of service and payments.